Privacy Policy
Zinvoranz.com ("we", "us") is operated by Zinvoranz Limited. This policy explains how we handle personal information under the New Zealand Privacy Act 2020. Last updated: 30 May 2026.
What we collect
- Account details: name, username, email, phone, date of birth, address, identity/verification info where required.
- Age-gate and eligibility signals: confirmations you are of legal age, self-exclusion/responsible-play settings, and related checks.
- Device & usage data: IP address, device identifiers, browser/app data, log files, security events.
- Analytics & cookies: page interactions and performance metrics (where enabled via your settings).
- Customer support: messages, attachments, call notes/records (if you contact us).
- Payments: transaction references and payment status from payment providers (we do not store full card numbers).
How we use your information
- Provide and operate services, create and manage accounts, process transactions, and deliver customer support.
- Maintain safety and integrity: fraud, security, abuse prevention, identity/age checks, and enforcement of our terms.
- Responsible-play tools and compliance: self-exclusion, limits, and related communications.
- Improve and troubleshoot our website/services, including analytics and testing.
- Marketing: send offers/news only where you have opted in (and you can opt out at any time).
We collect, use, and disclose personal information only where it is necessary for a lawful purpose connected with our functions or activities, and we take reasonable steps to ensure it is accurate, up to date, complete, relevant, and not misleading.
Sharing and international transfers
We may share personal information with trusted service providers (processors) such as hosting, identity verification, payments, analytics, customer support, and security services. We require them to protect information and use it only to provide services to us.
Some providers may store or process information outside New Zealand. Where this occurs, we take reasonable steps to ensure overseas recipients protect information in a way that is comparable to New Zealand privacy protections (for example, contractual safeguards and vendor assessments).
Retention and security
We keep personal information only as long as needed for the purposes described above (including legal, accounting, dispute resolution, and safety requirements), then securely delete or de-identify it where reasonable.
We use reasonable security safeguards such as access controls, encryption in transit where supported, monitoring, and staff/vendor controls. No method of transmission or storage is completely secure.
Your rights (NZ Privacy Act 2020)
- Request access to personal information we hold about you.
- Request correction of your personal information (and request a statement of correction if we do not agree).
- Withdraw marketing consent/opt out at any time.
To make a request, contact us using the details below. We may need to verify your identity.
Complaints
If you have a privacy concern, contact us first so we can try to resolve it. You may also complain to the Office of the Privacy Commissioner (New Zealand). For information, visit privacy.org.nz.